This policy adjusts customers’ bills to prevent costs from usage excesses because of water line leakages.

Numerous city water clients experienced water line breaks because of freezing conditions week installment loans Texas city that is last. The town performed meter reads since it does each month on the week-end of February 20-21, and also the outcomes reveal the results of this freezing temperatures on water use. The town received a lot more than 2,000 needs from water customers to do meter cutoffs and roughly 16,000 records had a consumption that surpassed January’s amount.

The city will bill customers the lesser amount of their February and January bills to address the high number of accounts with excess usage. Clients whose February consumption ended up being add up to or significantly less than January will get a bill on the basis of the February that is actual consumption. If February use exceeds January, then your January quantity will soon be billed. For instance, if a person’s January bill totaled $105, however the February usage totaled $190, the client will be billed $105. This can take into account extortionate usage due to water leakages.

“Our IT, Utility Billing and Finance divisions have actually analyzed energy payment accounts and founded a reasonable policy to make sure residents don’t get astronomical bills because of water line leakages,” City Manager Brian Maxwell stated.

If a person, upon getting their March and April bills, determines that an adjustment that is additional be warranted centered on their documents for a drip that took place after February’s read, the client should contact energy Billing at

At the time of 1st, 2016, utility payments online using a credit or debit card are FREE february! The town has partnered with a brand new supplier and it is passing in those savings for your requirements, our consumer.

In addition, the town offers an automobile re re payment system where in fact the quantity due is drafted immediately every month.

*Please note a $0.75 solution fee is going to be added and gathered with a 3rd party processor for eCheck payments.

City Providing Payment Plans for Past Due Accounts

Starting might 7 th , the town will soon be disconnecting water solution for clients that have a previous due balance.

Galveston’s Utility Billing division is searching to utilize residents who possess dropped behind to their bills by providing re re re payment plans before disconnecting solution. With Hurricane Harvey, the holiday’s, as well as an unusually cool start of 12 months, the division stopped switching off water to clients’ houses or companies who had been delinquent final autumn. They will resume disconnections for non-payment start on might 7, 2018.

Clients trying to avoid penalties that are costly interruption of solutions ought to take part in the payment plan system accessible to them. Signing up for this penalty-free program is simple. Those who work in need of assistance associated with relief can below follow the steps:

1. Call the energy Billing department at 409-797-3550 during normal business hours.

2. Make re re payment to start out your enrollment into the system.

3. Set a payment arrangement up when it comes to remaining stability.

This system shall be accessible through May 4, 2018. Clients whom enroll will soon be necessary to make each scheduled payments, on-time, without any extensions provided. a payment that is missed regarding the re re payment arrangement will reinstate charges and void your enrollment.

To register today because of this gracious offer by the City’s utility billing division, please phone 409-797-3550. For lots more information,

New energy billing web-portal launching in August

City of Galveston energy clients in August will dsicover an utility that is new web-portal whenever accessing their bills online.

The brand new internet site will roll away on Monday, August 5, and gives extra and upgraded features for customers. These modifications consist of easy-to-view payment dates and re re payments due, and payment that is in-depth.

Clients with numerous reports will more be able to easily toggle between various properties and reports. The upgrade that is new provides the town the capability to deliver communications to clients through their online account. There will also be extra safety features into the brand new design to guard clients.

Clients thinking about seeing the web-portal that is new drop by the Utility Billing Department regarding the very very first flooring of City Hall at 823 25th Street.

Clients will perhaps not want to alter their current logins for the brand new web-portal. If clients have never yet finalized in, they might create a login by going to the “Pay our Water Bill” tab in the website of www.galvestontx.gov.

If clients have actually any queries concerning the brand new energy payment internet site, they’ve been welcome to call Utility Billing at 409-797-3550.